Article 4 : Right of Withdrawal

In accordance with Article L.121-18-4° of the Consumer Code, you do not have a right of withdrawal after accepting this contract.

Article 5 : Flight Conditions.

Passengers must arrive at the scheduled meeting time indicated on their boarding pass, provided after making contact to arrange the appointment, and bring an identification document (ID card or passport with photo) as well as their boarding pass. A document check is carried out before boarding. In the event of a failure to present an identification document and/or being late for the scheduled meeting time, the passenger may be denied access to the helicopter. The schedule may be subject to changes in flight dates and times depending on the operational requirements of our partner operators. Top Jet Training Company will take responsibility for contacting the customer/passenger.

Article 6-a : In the event of a flight postponement by the Company.

Weather conditions may result in the postponement of the flight scheduled and booked by the buyer. For the safety of the passengers and the helicopter pilot, no takeoff will be carried out during that day. You will be informed in advance by email and SMS about the flight cancellation, before being contacted later with other proposed dates. In this specific case, the validity period of your order voucher is automatically extended until a new date is agreed upon.

Article 6-b : In the event of a flight postponement by the Client.

The Client is obligated to inform the Company of their cancellation at least 24 hours before the scheduled flight date. Beyond this, the postponement will not be accepted

Article 7 : Validity date of the flight ticket, or purchase order

The expiration date for all flight purchases and aerial experiences is 12 months, except for postponements due to weather conditions.

Article 8 : Refund Conditions.

Tickets purchased directly from the cefa-aero.com store are non-refundable, except in exceptional cases, and upon presentation of proof. Exceptional case mentioned: Death of yourself, your legal or de facto spouse/your ancestors or descendants, up to the 2nd degree, and/or those of your legal or de facto spouse, as mentioned in the reservation of planned or unplanned flights.

If the refund request meets the terms and conditions of sale, cefa-aero.com will process the refund of the voucher within 30 days after accepting the request.

Refunds are issued only to the person who made the purchase using the original payment method. If the client booked through a third party, the third party will be responsible for transferring any refund. The Company is not responsible for any fees the third party may charge for processing the refund. Tickets purchased through our distribution network are subject to their T&Cs. The client must contact their reseller in such cases. In this scenario, no refund will be issued by cefa-aero.com. All refund requests must be made via email to [email protected]; the request will be reviewed by the Company. Please provide the invoice, postal address, and bank details.

In the event of an accepted refund request, Top Jet Training Company commits to refunding the ticket price, excluding any additional expenses.

Article 9 : Force majeure.

La responsabilité de l’une ou de l’autre des parties ne pourra être recherchée si l’exécution du contrat est retardée ou empêchée en raison d’un cas de force majeure. A ce titre, la force majeure s’étend de tout événement extérieur, imprévisible au sens de l’article 1148 du code civil. De façon expresse, sont considérés comme cas de force majeure ou cas fortuit, outre ceux habituellement retenu par la jurisprudence des cours et tribunaux français.

Article 10 : Update of the terms and conditions.

Top Jet Training Company, represented by the website www.cefa-aero.com, reserves the right to modify these general conditions at any time by publishing a new version that will be applicable to any order placed after its first posting on the site.

Article 11 : Laws and Jurisdictions

Sales of services by the company Top Jet Training are subject to French law. Any dispute relating to the interpretation, execution, or termination of the contract concluded between cefa-aero.com and the buyer, even in the case of multiple defendants, will, in the absence of an amicable agreement, fall under the exclusive jurisdiction of the competent courts.